Your Fall Session Starts Here

IN THIS GUIDE

01. Welcome to our new digital space

.A quick note before we get into the steps: we've refreshed our website, and along with it we've moved to a new online booking platform. If you've booked with us in the past, you'll notice things look different. That's on purpose. The new system gives you more flexibility, a cleaner booking experience, and a personal account area where you can manage your classes, credits, and profile in one place.

Whether you're returning to the reformer after a summer away, or starting your very first fall session with us, this guide walks you through the whole flow. You'll create your account, purchase an 8-class prepaid package, and book your fall classes, all in one sitting. Bookmark this page if you'd like to refer back to it.

02. Before you begin

Have these ready and the whole process takes under ten minutes.

Ready? Let's begin.

03. Create your account

Your account is your home base. It's where your credits live, where your upcoming classes are listed, and where you can make changes without needing to contact us. Setting one up takes about two minutes.

Head to pilateswestisland.com and click Customer Area in the top navigation. This opens our new customer sign-in/sign-up page.

If this is your first time with us on the new platform, click Sign up (or Create an account). You'll see the hyperlink below the [Sign in] button. If you've booked with us before and aren't sure whether you already have a profile, go ahead and enter your usual email; the system will let you know if we already have you on file and will guide you through setting a password.

Fill in your first name, last name, email, and phone number. Complete your address and additional information. Choose a password you'll remember. If you'd prefer to skip creating a new password, you can sign up using your Google or Facebook account with one click.

Check your inbox for a confirmation email from Pilates West Island (it may arrive from our booking platform, Bookeo). Click the verification link to activate your account. If you don't see it within a minute or two, check your spam or promotions folder.

Welcome. You now have an account with us.

04. Purchase your 8-class package

Buying your package first (before booking individual classes) is the smoothest way to register for the fall session. Once your credits are in your account, booking each class takes only a couple of clicks, and no payment step is needed at the time of booking. Bookeo applies your credits automatically.

Back in the Customer Area, look for the Prepaid packages section. Click it.

OR, if you are on the Class Schedule Booking Page, look for the Prepaid icon in the Launch bar at the top (usually shown as a ticket or bundle). Click it.

You'll see a list of available packages. Choose the 8-Class Reformer Package (or the variant that fits your fall plan). Take a moment to review:

• Credits included: one credit equals one group reformer class
• Which classes are covered by the package
• Validity period: how long you have to use your credits
• Price and applicable taxes
  

Click "I Agree" to accept the Terms & Conditions. Enter your credit card information and Click Pay now on our secure payment page. Enter your card details, review your order summary, and confirm. A receipt will arrive by email within a few minutes.

05. Book your fall classes

Now the enjoyable part. Because your credits are already loaded, booking each class is quick and doesn't require a payment step.

From the Customer Area, click New booking.

OR, go to pilateswestisland.com/class-schedule (or click Book a Class from the top nav). Make sure you're signed in. In the Launch bar, you should see Your account where Sign in used to be. That's how you know you're logged in.

Use the calendar or list view to see all upcoming classes. You can filter by:

• Class type (group reformer, Body Alignment Therapy, and other services)
• Day of the week
• Instructor
• Time of day
  

Take a moment to plan your fall practice. We recommend booking your preferred time slot for the full session at once (see step 4), since our classes cap at five participants and popular slots fill quickly.

Click the class you'd like to attend. A booking window will open showing the date, time, instructor, and remaining spots. Confirm the details are right, then click Book now.

Because you have prepaid credits, no payment is required. One credit will be automatically deducted from your package. Confirm any studio policies or waivers if prompted (you'll typically only need to do this once).

Select repeat, every week, on the same day of the week, for a total of 8 weeks to reserve your spot at the same time slot each week. If you are uncertain about reserving the same weekly time slot, go back to step 4 and select No, then follow next step.

OR, you can return to the schedule and repeat the process for each session you want during the fall term. You'll see your remaining credit count update as you go. A confirmation email will land in your inbox for each booking, and you'll receive reminder emails before each class.

06. Manage your account

You can manage everything from your customer area, accessible any time by clicking Your account at the top of the class schedule / booking page. This is your personal dashboard with us.

From your customer area you can:

• View upcoming bookings and see your fall schedule at a glance
• Cancel or reschedule a class within our cancellation windows (see our Terms and Conditions)
• Track your remaining credits and package expiry date
• Purchase additional packages or gift cards
• Update your contact details or password
  

07. A few things to know

Cancellations

If you can no longer attend a class, please cancel at least 12 hours in advance so the spot can be offered to another client. Cancellations inside that window forfeit the credit. Full details are in our Terms and Conditions.

Waitlists

If a class is full, you'll usually see a Join waitlist option. Add yourself, and the system will notify you by email if a spot opens up.

Confirmations and reminders

You'll receive an email confirmation for each booking and a reminder before each class. If you're not receiving them, check your spam folder first, then your notification preferences in your customer area.

Booking on your phone

Our booking page works well on mobile. If you find yourself booking classes weekly, we recommend adding pilateswestisland.com/class-schedule to your phone's home screen for one-tap access.

08. If you get stuck

Forgot your password

Use the Forgot password? link on the sign-in page. A reset link will be emailed to you within a minute.

The system doesn't recognize your email

If you booked with us before and the platform doesn't find your profile, please contact us. We may need to link your existing history to your new account.

Your credits aren't showing up at checkout

Make sure you're signed in before selecting a class. Credits only apply to bookings made from an account that owns them, and only to bookings for one participant at a time.

The system doesn't recognize your email

We're happy to walk you through the whole flow at the studio. Drop in during our open hours in Valois Village, or reach out through our contact page and we'll set aside a moment to help you register.

09. Common questions & registration FAQ

A quick set of answers to the questions we hear most often about booking, accounts, and packages. For general questions about Pilates, our classes, and what to expect at the studio, our full FAQ has you covered.